Experience
Where I've done the work
Swansea University · Swansea, UK
- Led UAT coordination — scheduling sessions, aligning strand leads and testers across departments
- Covered for the SITS Project Manager during leave, overseeing daily coordination and decisions
- Managed software promotions across Dev, Test, UAT, and Live environments
- Delivered senior DevOps support: Azure DevOps boards, dashboards, and workflow improvements
- Produced release notes, deployment checklists, and stakeholder updates throughout the project
- Monitored defects and testing progress, coordinating fixes directly with developers
Swansea University · Swansea, UK
- Progressed from 2nd to 3rd line, taking ownership of software delivery, patching, and out-of-hours upgrades
- Worked with external consultants on the SITS reimplementation, providing technical input
- Built SRLs, SLPs, Vistas, and E:Vision containers; coordinated meetings to keep work on track
- Performed end-to-end student journey testing, strengthening UX and UI awareness
Swansea University · Swansea, UK
- Promoted from 1st line, gaining exposure to advanced troubleshooting and 3rd line collaboration
- Ensured processes, knowledge bases, and procedures were updated and implemented more efficiently
- Investigated and resolved escalated incidents and requests from 1st line
Swansea University · Swansea, UK
- Provided specialist support, owning the resolution of incidents and problems for university customers
- Gained deep troubleshooting experience across a wide range of IT issues
SRS Innovation Ltd · Wales, UK
- Promoted to Business and IT Analyst; joined the management team attending board and leadership meetings
- Oversaw network, cloud computing, and website upgrades across the business
- Built a Customer Support Chatbot with Power Virtual Agents and Dataverse
- Automated business processes using PowerShell and Python scripts
Education
Swansea University
Associated Community Training Ltd
Pen Yr Heol Comprehensive School