Experience

Where I've done the work

SITS Liaison Officer Sep 2025 – Present
Swansea University · Swansea, UK
  • Led UAT coordination — scheduling sessions, aligning strand leads and testers across departments
  • Covered for the SITS Project Manager during leave, overseeing daily coordination and decisions
  • Managed software promotions across Dev, Test, UAT, and Live environments
  • Delivered senior DevOps support: Azure DevOps boards, dashboards, and workflow improvements
  • Produced release notes, deployment checklists, and stakeholder updates throughout the project
  • Monitored defects and testing progress, coordinating fixes directly with developers
Associate Solutions Developer Sep 2024 – Sep 2025
Swansea University · Swansea, UK
  • Progressed from 2nd to 3rd line, taking ownership of software delivery, patching, and out-of-hours upgrades
  • Worked with external consultants on the SITS reimplementation, providing technical input
  • Built SRLs, SLPs, Vistas, and E:Vision containers; coordinated meetings to keep work on track
  • Performed end-to-end student journey testing, strengthening UX and UI awareness
IT Analyst — 2nd Line Sep 2023 – Sep 2024
Swansea University · Swansea, UK
  • Promoted from 1st line, gaining exposure to advanced troubleshooting and 3rd line collaboration
  • Ensured processes, knowledge bases, and procedures were updated and implemented more efficiently
  • Investigated and resolved escalated incidents and requests from 1st line
1st Line IT Service Desk Analyst Apr 2023 – Sep 2023
Swansea University · Swansea, UK
  • Provided specialist support, owning the resolution of incidents and problems for university customers
  • Gained deep troubleshooting experience across a wide range of IT issues
Business & IT Analyst Jan 2019 – Jan 2023
SRS Innovation Ltd · Wales, UK
  • Promoted to Business and IT Analyst; joined the management team attending board and leadership meetings
  • Oversaw network, cloud computing, and website upgrades across the business
  • Built a Customer Support Chatbot with Power Virtual Agents and Dataverse
  • Automated business processes using PowerShell and Python scripts

Education

Applied Software Engineering BSc 2024 – Ongoing
Swansea University
Marketing Apprenticeship
Associated Community Training Ltd
GCSEs incl. Computer Science, Business & Mathematics
Pen Yr Heol Comprehensive School